Internet Business Solutions
Concrete Products and Services Provider: CSI developed a new website architecture and new design on a current platform to give its customers a more intuitive experience and cut maintenance costs.
WEA Member Benefit Trust: This client served a large and growing number of Wisconsin Public Schools’ employees and their families with its property and casualty insurance products. However, its manual processes and outdated systems made it challenging to service its existing members and was a cause for concern over WEA Member Benefit Trust’s ability to grow. CSI created an automated process for individual insurance enrollment and payment and leveraged the same platform to meet the needs of its open enrollment challenges.
Online Property & Casualty Insurer: This start-up insurance broker called on CSI to create a fully functional point-of-sale system for its customers to do new business and service existing policies. CSI provided the company with real-time access to policy information and POS systems for new policy generation, as well as a fully integrated Web portal that allows for minimal employee cost.
Embroidery Equipment and Digitizing Software Distributor: CSI used its blended shore model to provide this U.S.-based distributor with an e-commerce storefront, as well as the opportunity to differentiate itself and grow its business.
One Hundred Thirty-Year-Old, Midwest Property and Casualty Insurer: This client wanted to reduce its costs while increasing its competitiveness. A carefully planned, self-service web portal gave agents a full range of tools to rate, quote and issue policies without depending on customer service reps. CSI’ usability approach resulted in a successful website and reduced the insurer’s costs.
Application Development
Restaurant Franchisee: CSI experts provided this franchisee with a tool to more accurately schedule employees on a daily, weekly and monthly basis—potentially reducing costs and developing a more efficient staffing plan.
Midwest Eye-Banks: This not-for-profit-organization depended on CSI to design a state-of-the-art application for the tissue bank industry—one that provides it with a unique business product for future sales. CSI met their needs, designing the application and its architecture to be flexible, configurable and supportable, while containing the appropriate functionality.
National Automobile Leasing and Fleet Management Company: When this auto leasing organization needed effective, responsive application support, CSI stepped in with its blended-shore engagement model to provide application enhancements, more responsive elimination of defects, and lowered support costs.
Regional Bank: CSI provided this 87-branch bank with a new sales reporting system and a referral tracker that allows them to track employee performance versus sales goals and compensate them for referral business.
Mobile Application Development
Medical Organization: Members of the American College of Surgeons attending the annual conference are eligible to claim continuing medical education credits. CSI developed a mobile application for attendees' convenience, eliminating the need to stand in line at a kiosk during the convention or access via a desktop. Read how CSI is helping the ACS keep up with technology.
Provider of Fire Protection Equipment: Onsite inspections of the company’s installed equipment were aided by handheld computers, but the process was still time-intensive. CSI improved the process with data enhancements, a better workflow and a user-friendly interface on the mobile device.
Application Modernization
Provider of Cost Management Services for Government-Sponsored Healthcare Payors CSI analyzed a very complex business process system and re-architected and built a better solution scalable to the client’s future growth.
Hazard Insurance Provider: Creating policy documents for 50 states, 30 carriers and multiple types of polices had become insupportable with the client’s aging system. CSI developed a new application integrated with the policy information system, automating the process and incorporating new business rules.
Leading Provider of Transaction Clearing Services: When this client needed its invoicing system to be updated to a new Java/Oracle environment and Web-enabled to take advantage of new business opportunities, CSI successfully managed the project. CSI fulfilled the client’s desire to distribute the application as a stand-alone software package to its customers.
Indirect Lender of Auto Loans: CSI used its proven blended shore model to supply this client with a new application that provides additional functionality, improves its decision-making and increases business opportunities—while saving considerable development costs.
Microsoft SharePoint
Investment Services: Keeping employees and customer service reps abreast of changing rules and regulations is critical. CSI implemented SharePoint to eliminate paper manuals and keep the latest regulations at employees' fingertips.
Financial Services: Using SharePoint, CSI developed two sites for two lines of business, solving multiple efficiency and customer service issues. Policy holder and employee satisfaction were greatly improved.
Mining Company Records Management SharePoint System: CSI seamlessly implemented a solution for this mining exploration and development company to meet its need to become SOX compliant through a Records Management System that efficiently maintained all of their corporate records.
Habush Habush & Rottier, S.C.: CSI provided efficiency for this legal firm—one of the largest in Wisconsin—through the creation of a new SharePoint intranet portal, which provided lawyers in 12 offices with a centralized document management system, the ability to collaborate on cases and projects, as well as a centralized repository of news, information and resources to serve the entire organization.
Automotive Components and Medical Instruments Distributor: CSI updated this distributor's purchase order fulfillment process by automating the workflow, speeding up fulfillment and minimizing human error.
Auto and Industrial Components SharePoint Intranet: When this global distributor’s outdated intranet became unmanageable, they engaged CSI to build a SharePoint intranet site for the entire organization that would be easy to manage and update content on. CSI met, and exceeded, the client’s needs all the way through to training and knowledge transfer.
