Computer System International, Inc.
One Westbrook Corporate Center
Suite 300
Westchester, IL 60154
info
CSI has been architecting, building and maintaining IT applications and systems that deliver high ROI and propel our clients’ businesses forward. Our rigorous approach to understanding business goals and fastidiously mapping out requirements has resulted in a long, highly successful track record in the following IT solutions:
Delivery Capabilities
CSI is known for remarkable flexibility when it comes to delivering solutions. Whether it’s onsite, offsite, offshoring or a blended solution, we work in partnership with clients to find the most advantageous approach possible.
Proven Development Methodology
The CSI software development methodology is a proprietary, feature-driven approach. It is based on the Microsoft Solution Framework, refined by industry best practices and enriched by two decades of highly successful application development and delivery.
Internet Business Solutions
Concrete Products and Services Provider: CSI developed a new website architecture and new design on a current platform to give its customers a more intuitive experience and cut maintenance costs.
WEA Member Benefit Trust: This client served a large and growing number of Wisconsin Public Schools’ employees and their families with its property and casualty insurance products. However, its manual processes and outdated systems made it challenging to service its existing members and was a cause for concern over WEA Member Benefit Trust’s ability to grow. CSI created an automated process for individual insurance enrollment and payment and leveraged the same platform to meet the needs of its open enrollment challenges.
Online Property & Casualty Insurer: This start-up insurance broker called on CSI to create a fully functional point-of-sale system for its customers to do new business and service existing policies. CSI provided the company with real-time access to policy information and POS systems for new policy generation, as well as a fully integrated Web portal that allows for minimal employee cost.
Embroidery Equipment and Digitizing Software Distributor: CSI used its blended shore model to provide this U.S.-based distributor with an e-commerce storefront, as well as the opportunity to differentiate itself and grow its business.
One Hundred Thirty-Year-Old, Midwest Property and Casualty Insurer: This client wanted to reduce its costs while increasing its competitiveness. A carefully planned, self-service web portal gave agents a full range of tools to rate, quote and issue policies without depending on customer service reps. CSI’ usability approach resulted in a successful website and reduced the insurer’s costs.
Application Development
Restaurant Franchisee: CSI experts provided this franchisee with a tool to more accurately schedule employees on a daily, weekly and monthly basis—potentially reducing costs and developing a more efficient staffing plan.
Midwest Eye-Banks: This not-for-profit-organization depended on CSI to design a state-of-the-art application for the tissue bank industry—one that provides it with a unique business product for future sales. CSI met their needs, designing the application and its architecture to be flexible, configurable and supportable, while containing the appropriate functionality.
National Automobile Leasing and Fleet Management Company: When this auto leasing organization needed effective, responsive application support, CSI stepped in with its blended-shore engagement model to provide application enhancements, more responsive elimination of defects, and lowered support costs.
Regional Bank: CSI provided this 87-branch bank with a new sales reporting system and a referral tracker that allows them to track employee performance versus sales goals and compensate them for referral business.
Mobile Application Development
Medical Organization: Members of the American College of Surgeons attending the annual conference are eligible to claim continuing medical education credits. CSI developed a mobile application for attendees' convenience, eliminating the need to stand in line at a kiosk during the convention or access via a desktop. Read how CSI is helping the ACS keep up with technology.
Provider of Fire Protection Equipment: Onsite inspections of the company’s installed equipment were aided by handheld computers, but the process was still time-intensive. CSI improved the process with data enhancements, a better workflow and a user-friendly interface on the mobile device.
Application Modernization
Provider of Cost Management Services for Government-Sponsored Healthcare Payors CSI analyzed a very complex business process system and re-architected and built a better solution scalable to the client’s future growth.
Hazard Insurance Provider: Creating policy documents for 50 states, 30 carriers and multiple types of polices had become insupportable with the client’s aging system. CSI developed a new application integrated with the policy information system, automating the process and incorporating new business rules.
Leading Provider of Transaction Clearing Services: When this client needed its invoicing system to be updated to a new Java/Oracle environment and Web-enabled to take advantage of new business opportunities, CSI successfully managed the project. CSI fulfilled the client’s desire to distribute the application as a stand-alone software package to its customers.
Indirect Lender of Auto Loans: CSI used its proven blended shore model to supply this client with a new application that provides additional functionality, improves its decision-making and increases business opportunities—while saving considerable development costs.
Microsoft SharePoint
Investment Services: Keeping employees and customer service reps abreast of changing rules and regulations is critical. CSI implemented SharePoint to eliminate paper manuals and keep the latest regulations at employees' fingertips.
Financial Services: Using SharePoint, CSI developed two sites for two lines of business, solving multiple efficiency and customer service issues. Policy holder and employee satisfaction were greatly improved.
Mining Company Records Management SharePoint System: CSI seamlessly implemented a solution for this mining exploration and development company to meet its need to become SOX compliant through a Records Management System that efficiently maintained all of their corporate records.
Habush Habush & Rottier, S.C.: CSI provided efficiency for this legal firm—one of the largest in Wisconsin—through the creation of a new SharePoint intranet portal, which provided lawyers in 12 offices with a centralized document management system, the ability to collaborate on cases and projects, as well as a centralized repository of news, information and resources to serve the entire organization.
Automotive Components and Medical Instruments Distributor: CSI updated this distributor's purchase order fulfillment process by automating the workflow, speeding up fulfillment and minimizing human error.
Auto and Industrial Components SharePoint Intranet: When this global distributor’s outdated intranet became unmanageable, they engaged CSI to build a SharePoint intranet site for the entire organization that would be easy to manage and update content on. CSI met, and exceeded, the client’s needs all the way through to training and knowledge transfer.
CSI, is an IT solutions and consulting company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.
Today our ability to deliver solutions and supplement IT teams is without borders. Whether through onsite, offsite, offshoring, or a blend of all three, our global development and delivery centers in the U.S. and India, as well as our operations in Europe, allow CSI to support the challenges, timeframes and budgets of any IT organization.
We consider the utmost process excellence—especially rigorous requirements gathering—a mainstay of our continued success. From our agile software development methodology based on the Microsoft Solutions Framework Process Model to our recruiting standards, CSI pioneers excellence in IT solutions and staffing delivery.
“We were apprehensive to bring in an outside vendor because our business model is very different from typical insurance companies or small mutual firms—we’re membership focused. CSI surprised us with how quickly they came up to speed and invested time to really understand our motives. Because of this commitment, they have staying power here.”
Jim Polcyn, VP, Insurance Services
WEA Member Benefit Trust
"CSI understood our complex business requirements and needs. Working with them has been great. Their working relationship was even better than expected…and I already thought highly of CSI."
Dan McKay, IT Director
Hungry Howie's
"All my experiences with CSI have been gratifying. The CSI project managers are incredibly knowledgeable, dedicated, patient, resourceful, loyal, trustworthy, detail-oriented, and are consummate professionals."
Neal P. Kaderabek, Executive Director, CIO
Hallmark Services Corp.
"CSI went out of their way to structure the site so we would be able to support it ourselves. They took a long time to document everything for us, working side-by-side with our people to demonstrate everything. There was a real knowledge transfer with this project. In terms of value for the money spent, I’ve gotten better ROI with CSI than any other service provider."
Dave Hofmeister, CIO
Enerfab
“CSI played an integral role in helping us deliver a quick and convenient solution to our members and allowing us to extend our reach.”
Melissa Hudson, Product Manager
UniRush LLC
"CSI has helped us in filling two positions that required a very unique, hard to find skills set. CSI [was] great to work with and [has] saved us time in filling jobs. CSI is now our go-to company for our IT needs."
Laura Wiener, Human Resources Recruiter
AIT Worldwide Logistics
“CSI was great to work with throughout the project. The consultants helped facilitate the inner-workings of the system by taking concepts and ideas, and turning them into usable output from the system. We’re very satisfied with the results."
Lawrence P. Mulligan, Jr., First Vice President
First Financial Bank
"I have an excellent relationship with my account manager at CSI, Bob Turner, and his recruiters. I have a lot of trust in Bob. He’s honest, knowledgeable and always quick to understand my requirements. I can count on Bob and his team to understand my needs, to find the best people and to vet them carefully. Overall, it’s a great relationship based on trust."
Ronald D. Redmer, CIO
National Default Exchange (NDeX)
"My intent was to have an extension of my team off shore. What I wasn’t expecting was for CSI to understand my organization so well that they could recruit for in-house talent. Their awareness of our needs and our regular dialogue, has allowed CSI to surface IT professionals we wouldn’t have found on our own."
Chuck Ruzicka, CIO
Mike Albert Vehicle Fleet Management
Copyright 2014 Computer System International, Inc.. All rights reserved.
Computer System International, Inc.
One Westbrook Corporate Center
Suite 300
Westchester, IL 60154
info